Our Privacy Policy
Last updated: 16/01/2026
Samsites (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our services, or interact with us in any way.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Samsites is an Australian company.
2. The Information We Collect
We only collect information that we reasonably need to provide our services or operate our business.
Information you provide
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Name, email address, phone number
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Business details
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Content or materials you upload (including user‑generated content)
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Payment and billing information (processed securely by third‑party providers)
Information collected automatically
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IP address and device details
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Browser type and operating system
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Pages visited and time spent on our site
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Cookies and similar tracking technologies
Information we do not collect
We do not collect sensitive information (such as health, biometric, or government identifiers).
3. How We Use Your Information
We use personal information to:
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Provide and deliver our services
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Communicate with you about your account, projects, or enquiries
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Improve our website and user experience
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Send marketing updates (you can opt out at any time)
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Analyse website performance and service usage
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Meet legal or regulatory obligations
We do not sell your personal information.
4. User‑Generated Content
If you upload content (text, images, files, or other materials), you confirm you have the right to provide it.
We handle this content only for the purpose of delivering your services and improving your experience.
5. Third‑Party Tools and Service Providers
We use trusted third‑party providers to help operate our business. These may include:
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Website hosting
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Analytics tools
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Payment processors
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Email and communication platforms
We only share information with these providers when necessary, and only with your consent.
All third parties must handle your information in line with Australian privacy standards.
6. Overseas Disclosure
Our services are designed for Australian customers.
If any third‑party provider stores or processes information overseas, we take reasonable steps to ensure they meet privacy standards comparable to the APPs.
7. Cookies and Tracking
We use cookies to:
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Improve website performance
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Understand how visitors use our site
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Support advertising and marketing activities
You can disable cookies through your browser settings, but some features may not work as intended.
8. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
No method of online transmission is completely secure, but we work to safeguard your information as best we can.
9. How Long We Keep Your Information
We retain personal information for five years, unless we are required by law to keep it longer.
When it is no longer needed, we securely destroy or de‑identify it.
10. Access and Correction
You can request access to the personal information we hold about you, or ask us to correct inaccurate information.
We will respond within a reasonable timeframe, in line with the APPs.
To make a request, contact us using the details below.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first.
We take privacy matters seriously and will work with you to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
For privacy enquiries, access requests, or complaints:
Samsites
Email: info@samsites.com.au
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website with the new effective date.
By continuing to use our services, you accept the updated policy.