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Our Terms of Service

Last updated: 16/01/2026

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These Terms of Service (“Terms”) govern your use of the Samsites website and any services we provide (“Services”). By accessing our website or engaging our Services, you agree to these Terms. If you do not agree, you must not use our website or Services.

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“Samsites”, “we”, “us”, and “our” refer to the Australian company operating this website.  

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1. Our Services

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Samsites provides website creation, design, content support, and related digital services.  


We may update, improve, or change our Services from time to time.

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2. Your Responsibilities

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When using our website or Services, you agree to:

  • Provide accurate and complete information  

  • Only upload content you own or have permission to use  

  • Not misuse our website or Services  

  • Not attempt to interfere with our systems or security  

  • Comply with all applicable Australian laws  

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You are responsible for maintaining the confidentiality of your account details (if applicable).

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3. User‑Generated Content

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You may upload text, images, files, or other materials (“User Content”) for the purpose of receiving our Services.

 

By providing User Content, you:

  • Confirm you have the right to use and share it  

  • Grant us a licence to use, modify, store, and reproduce it solely for delivering our Services  

  • Acknowledge that you are responsible for the legality and accuracy of your content  

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We may refuse or remove User Content that is unlawful, harmful, or inappropriate.

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4. Intellectual Property

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All content on the Samsites website - including text, graphics, branding, layouts, and software - is owned by us or licensed to us.

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You must not copy, reproduce, distribute, or modify our content without written permission.

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You retain ownership of your User Content.

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5. Payments and Billing

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Where Services require payment:

  • Prices will be clearly communicated before purchase  

  • Payment must be made in full before work begins (unless otherwise agreed)  

  • Third‑party payment processors may be used  

  • You are responsible for ensuring payment details are accurate  

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All fees are in Australian dollars (AUD) unless stated otherwise.

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6. Service Delivery

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We aim to deliver Services within agreed timeframes.  


However, timelines may vary depending on project complexity, client responsiveness, or unforeseen circumstances.

We will communicate any significant delays.

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7. Changes and Revisions

Most Services include a defined number of revisions, which will be outlined before work begins.

 
Additional revisions or changes outside the agreed scope may incur extra fees.

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8. Third‑Party Tools and Integrations

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Our Services may involve third‑party platforms, plugins, hosting providers, or analytics tools.  

 

We are not responsible for:

  • Third‑party outages  

  • Changes made by third‑party providers  

  • Issues caused by third‑party software  

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Your use of third‑party tools is subject to their own terms and policies.

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9. Website Hosting and Ongoing Maintenance

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If hosting or maintenance is included in your plan:

  • We will take reasonable steps to keep your website available and secure  

  • We cannot guarantee uninterrupted access  

  • Scheduled or emergency maintenance may occur  

  • You must not upload harmful code or misuse hosting resources  

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If hosting is provided by a third party, their terms also apply.

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10. Limitation of Liability

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To the maximum extent permitted by Australian law:

  • We are not liable for indirect, incidental, or consequential loss  

  • We are not liable for loss caused by third‑party providers, internet issues, or events outside our control  

  • Our total liability for any claim is limited to the amount you paid for the relevant Service  

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Nothing in these Terms excludes rights you have under the Australian Consumer Law.

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11. Termination

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We may suspend or terminate your access to our Services if you:

  • Breach these Terms  

  • Provide unlawful or harmful content  

  • Fail to pay for Services  

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You may stop using our Services at any time.  


Termination does not affect rights or obligations that have already accrued.

 

12. Privacy

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Your use of our website and Services is also governed by our Privacy Policy, which explains how we collect and handle personal information.

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13. Changes to These Terms

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We may update these Terms from time to time.  


The updated version will be posted on our website with the new effective date.

 
Continued use of our website or Services means you accept the updated Terms.

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14. Contact Us

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For questions about these Terms:

Samsites
Email: info@samsites.com.au

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